Frequently Asked Questions

Turbe Furniture supplies commercial furniture for offices, including desks, workstations, conference furniture, reception furniture, and storage. Browse each collection to review the models currently available for quotation.

Open a product page to see the published dimensions, sizes, and other specifications for that model. If a measurement you need is not listed, include it in your quote request and the sales team will confirm it.

Seating is listed only when it is part of a published collection. Check the current catalog, or describe the seating you need in a quote request and the sales team will confirm what can be supplied.

Many models are offered in more than one size, color, or finish. The choices shown on the product page are the ones you can add to a quote. Ask the sales team if you need a finish that is not listed.

Samples are not ordered from the website. Add the models you are considering to a quote request, or use the contact page, and the sales team will tell you whether a sample can be arranged.

Replacement parts are handled case by case. Send the model name and the part you need through the quote form or the contact page, and the sales team will confirm availability.

Yes. This site is for business inquiries, not retail checkout. Add the models and quantities you need, and the sales team will reply with pricing for that request.

A minimum quantity is not published on the website. Include the quantity you need for each model. The quotation will confirm whether that quantity can be supplied.

List every model and quantity in one quote request. The sales team reviews the full list and includes any volume pricing in the written quotation.

Yes. A quote list can include desks, workstations, conference furniture, reception furniture, and storage together. Submit them in one request so they are priced as one project.

Yes. After you submit a quote request, the sales team replies with a quotation for the models and quantities you listed. The website confirmation is not itself a quotation or an order.

The validity period is stated on the quotation the sales team sends. It is not a fixed period published on the website.

Open a product, choose a size and quantity, and add it to your quote list. When the list is complete, open Request a Quote, add your contact details, and submit the request.

Include your name, business email, and the model, size, and quantity for each item. A phone number, delivery location, and project notes help the sales team reply with a useful quotation. Company name is optional.

Yes. Add each model to the quote list, or describe the project list in the message field if you are matching an existing specification. The sales team will confirm what can be quoted.

A submitted request is not an order. Contact the sales team with your request number if you need to change models or quantities before a quotation is accepted.

Yes. Send a new quote request with the same models and quantities, and include your previous request number if you have it. Pricing is confirmed on the new quotation.

Yes. List the locations in the project details, with the models and quantities for each site. The sales team will address delivery by location in the quotation.

Shipping destinations are confirmed on the quotation. Tell us the delivery country, city, and whether the address is a commercial building or a job site.

A delivery date is not shown on the product page. The sales team includes the estimated timing in the quotation after the models and quantities are confirmed.

Freight for larger shipments is quoted with the furniture. Include the quantity and delivery address so the sales team can include freight in the quotation when it applies.

You can request a delivery date on the quote form. The sales team will confirm whether that date can be met. A requested date is not a confirmed appointment until it is written on the quotation.

Include the site type and any receiving requirements, such as a loading dock or floor level. The quotation will state what delivery is included.

Tracking is provided by the sales team after a shipment is booked. It is not displayed in a website account. Use your request or quotation number when you ask for an update.

Assembly is not included unless the quotation says so. Tell us if you need assembly, and the sales team will confirm whether it can be added.

Installation for larger projects is quoted separately from the furniture. Describe the sites and the scope in your request, and the sales team will confirm what can be offered.

The catalog is organized so you can select models by category. Layout planning is not an automatic website service. Describe the space in your quote request and the sales team will tell you what assistance is available.

Multiple sites can be included in one request. List each address and the quantities for that site. Installation, if offered, is confirmed per location on the quotation.

Inside delivery and packaging removal are not standard website options. Request them in the project details. The quotation will state which services are included.

Payment is arranged with the sales team after a quotation is issued. The website does not take payment and does not show a list of accepted methods.

Purchase orders are discussed when the quotation is accepted. Ask the sales team to confirm whether a PO can be used for your account. Submitting a quote request does not open a PO.

Net terms are not offered automatically. If your business needs terms, ask in the quote request. Approval, if any, is confirmed in writing by the sales team.

Yes. Invoices for accepted quotations are issued by the sales team. The website confirmation is only a record that the inquiry was received.

Tax treatment depends on the delivery location and your exemption documents. Send the documents to the sales team with your request. Do not assume a quotation is tax-exempt until it says so.

Returns are not accepted through the website. The conditions that apply to your quotation are stated by the sales team before you accept it. Contact them with the quotation number if you need the return terms.

Bulk quantities can have different return conditions from single items. Those conditions are written on the quotation. They are not a single rule published here.

Warranty coverage depends on the model. It is stated on the quotation or in the product documents the sales team sends. A warranty period is not shown as a sitewide promise.

Contact the sales team as soon as you receive the shipment. Include the quotation or request number, photos of the damage, and the model name. Keep the packaging until the sales team replies.

Send the model name, the part you need, and your quotation or request number through the contact page or a new quote request. The sales team will confirm whether that part can be supplied.

Use the contact page or the quote request form. Include your request number if you already have one. The sales team replies to the email address you submit.

The published catalog is the standard range you can quote. Custom sizes, finishes, or constructions are not available unless the sales team confirms them for your project.

Branding is not applied automatically. Describe the mark, the models, and the quantity in your request. The sales team will say whether branding can be quoted.

Yes. Send the specification, quantities, and delivery locations with your inquiry. The sales team will confirm which published models match, and whether anything outside the catalog can be sourced.

Environmental claims are made only when they are documented for a specific model. If you need recycled content or a particular material, say so in the request and the sales team will confirm what can be supplied.

Ask for the documents you need when you request a quote. The sales team sends only documents it can provide for the quoted models. A document is not available for every product.